Refund Policy
Last updated: October 5, 2026
Our rule is simple: if we fail, you don't pay. No forms, no arguing.
See it before you pay
See it before you pay. Change it as many times as you like; nothing is charged until you order. Every preview is free, with no card needed, so try as many styles as you like until you find the one you want.
Looks like your pet
You approve the exact portrait before paying, so a bought portrait is never a surprise. Try again in the same style as many times as you like before you order; a free preview never costs anything.
Damaged or wrong
Arrives damaged or wrong? Reprinted free. Send a photo within 14 days. If a reprint is not possible, we refund it. Email support@petportrait.photo when a print arrives wrong, or does not arrive at all. A print order goes into production the moment it is paid, so it cannot be cancelled afterwards; the guarantee covers what arrives. Screens are backlit and every monitor differs, so a print can read slightly warmer, cooler or darker than your screen; that is not a defect. A wrong portrait or a printing fault is.
Yours for life
Yours for life. Your portrait stays with us; a fresh print any time at a flat fee. That fee is the cost of the print and shipping, quoted when you ask, at support@petportrait.photo.
A parcel that never arrives
If your parcel has not arrived within 30 days of the shipping email, tell us at support@petportrait.photo and we reprint and resend it free.
Questions? Write to support@petportrait.photo. A human reads it.