Refund Policy
Last updated: September 6, 2026
Our rule is simple: if we fail, you don't pay. No forms, no arguing.
Failed generations
If a portrait fails, it comes back to your balance automatically. You don't have to do anything.
Likeness guarantee
If a portrait doesn't look like your pet, use the thumbs-down button under the image and we repaint it free. If the new one misses too, thumbs down on it and that portrait goes back to your balance on the spot. Three taps each time, no support ticket. Free previews get the repaint: nothing was charged on them, so there is nothing to put back.
Unused portrait packs
Bought a pack and changed your mind? If you have not used any of it, email us within 30 days of purchase and we refund the pack in full, in money, to the card you paid with. Once part of a pack has been used, the rest stays in your balance and does not expire.
Kept portraits
Keeping a portrait delivers the exact image you previewed, without the watermark and at full resolution. If the delivered file is wrong or corrupted, contact us and we make it right at no cost.
Printed items
Printed portraits are made to order, so we cannot take them back because you changed your mind. If one arrives damaged, wrong or does not arrive at all, email support@petportrait.photo with a photo within 30 days and we reprint it free; if the reprint fails too, we refund it in money. We try to cancel an order before production starts, and we cannot promise it once printing has begun.
Questions? Write to support@petportrait.photo. A human reads it.