Shipping and delivery
Where your print is made, which countries it ships to, and when it lands.
Where is my print made, and who ships it?
Most prints are made inside your own country or the European Union, so the parcel crosses no customs border and nothing is owed on arrival. A few countries sit outside those borders: the parcel clears customs, whatever lab it left, and the courier may bill import duties. The table below marks which. Shipping is included in every price shown.
| Country | Professional lab | Carrier | Delivery | Duties |
|---|---|---|---|---|
| United States | Local lab | The postal service | 5 to 10 business days | None |
| Canada | Local lab | The postal service | 5 to 10 business days | None |
| United Kingdom | Local lab | The postal service | 5 to 10 business days | None |
| Australia | Local lab | A national carrier | 5 to 10 business days | None |
| Austria | Netherlands lab | An international carrier | 7 to 14 business days | None |
| Belgium | Netherlands lab | An international carrier | 7 to 14 business days | None |
| Germany | Netherlands lab | An international carrier | 7 to 14 business days | None |
| Spain | Netherlands lab | An international carrier | 7 to 14 business days | None |
| France | Netherlands lab | An international carrier | 7 to 14 business days | None |
| Ireland | Netherlands lab | An international carrier | 7 to 14 business days | None |
| Luxembourg | Netherlands lab | An international carrier | 7 to 14 business days | None |
| Netherlands | Local lab | An international carrier | 7 to 14 business days | None |
| Switzerland | Netherlands lab | An international carrier | 11 to 20 business days | Not included, may be charged on delivery |
| Norway | Netherlands lab | An international carrier | 11 to 20 business days | Not included, may be charged on delivery |
| New Zealand | Australia lab | An international carrier | 11 to 20 business days | Not included, may be charged on delivery |
| Japan | Australia lab | An international carrier | 11 to 20 business days | Not included, may be charged on delivery |
| Singapore | Australia lab | An international carrier | 11 to 20 business days | Not included, may be charged on delivery |
| India | Australia lab | An international carrier | 11 to 20 business days | Not included, may be charged on delivery |
Countries marked "Not included" may be charged import duties or taxes by the courier on delivery.
How long does a print take to arrive?
About 5 to 20 business days from the moment you order, depending on your country: the table above states the exact range for each one. That covers printing, which takes a few days for a canvas or a frame, and the delivery itself. The shipping email carries a tracking link when the carrier provides one.
What happens after I order?
Straight after you order, we email a confirmation with your files and the delivery window for your country. Your print is then made to order. When it ships, another email arrives with the tracking number and link, when the carrier provides one. Delivery takes 5 to 20 business days from your order, depending on the country.
What happens if my print arrives damaged?
Email support@petportrait.photo with a photo of the item and the packaging within 14 days and we reprint it free, no argument and no return to arrange. If the reprint goes wrong too, we refund it in money. Printed portraits are made to order, so we cannot take one back over a change of mind.
What does the packaging look like?
Plain, on purpose. Every print ships in plain packaging, whatever the finish or the destination, so a birthday or holiday gift will not give itself away sitting on a porch. That holds everywhere we ship, whether the order stays inside your own country or crosses a border to get to you.
My country is not on the list. Can I still order?
You can still make a free preview and order the digital file for $29 USD, which works in every country. It is a 4K file with no watermark, so any local print shop or online printing service can print it for you. Only delivery of our own prints is limited to the countries in the table above.